Please note: Our credit card processing system will be closed for upgrades on
Wednesday February 24, 2010 from 2:45 PM PST to approximately 4:00 PM.

If you would like to place an order during this timeframe, please check the phone
method for payment, and we will call you to process your order.

We apologize for any inconvenience.

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FAQ
  1. How big are the holes in the Resin beads?
  2. How are the Resin beads measured?
  3. How are the Resin beads made, and how durable are they?
  4. Where are the Resin beads made?
  5. Are special orders possible?
  6. Is there something to put on the beads to make them look a little shiny or polished?
  7. Does Natural Touch have its own showroom or retail store?
  8. I am new to RESIN BEADS and would like to start with a sampling, what do you recommend?
  9. How many beads come on a strand and how many of each color are on the Rainbow strands?
  10. Do you sell to Distributors or offer larger quantity discounts?
  11. Sometimes at your shows, you sell 2nd's or close outs, can we buy them online?
  12. Do you have a printed catalog?
  13. Can I place my order over the phone or fax it or mail it in?
  14. Do you ship outside the U.S. and what shipping services do you use?
  15. Why doesn't the wholesale discount show on my order?

How big are the holes in the Resin Beads?
Hole sizes are generally 1.5 to 2 mm wide and are large enough to handle a variety of stringing materials, including coated wires, leather, cords, copper,silver,chain, elastic, silks, fibers and nylon.

How are the Resin Beads measured?
Most beads are measured from hole to hole. Some variation is possible from bead to bead because of the hand-craftsmanship of the product. If you have a particular use in mind that depends on precise measurements, please email info@naturaltouchbeads.com and ask us! For a proportional sizing guide, click the Sizing Guide link.

How are the Resin Beads made, and how durable are they?
Liquid resin is mixed with color, poured into containers, hardened and then once removed, hand cut and shaped into a variety of shapes and sizes. Our resin is durable, lightweight, non-toxic, and the color doesn't fade or run. We've tested the beads under hot glue guns and heat tools and you can carve into them, adhere polymer and silver clays, embellish with additional beads, rubber stamp, emboss, use overlays etc.
*Please note if the resin is in a temperature over 250 degrees, it could be dangerous to work with and lose its proportions.

Where are the resin beads made?
The resin beads are made in a small village in Java,Indonesia. It's a cottage industry. They are not mass produced. Groups of 2-3 people might be focusing on 1 shape, 1 color at a time. We are providing jobs in an area that relies on their beadmaking income. We continually give the beadmakers new colors and design ideas to work with as they skillfully create these beads.

Are special orders possible?
We might be able to accommodate you with special requests. It depends on quantities, time of year and our beadmakers work load.
Please e-mail us with your special order questions: info@naturaltouchbeads.com.

Is there something to put on the beads to make them look a little shiny or polished?
We recommend using a non-scented light lotion or non-vegetable oil.  Rub it on with a cloth and wipe off excess. Sometimes the beads come to us with little nicks and imperfections, this is part of the hand made quality.

Does Natural Touch have its own showroom or retail store?
No, however you can find us at some of the bead trade shows, order through our website, mail, and phone orders.We also supply many webbased retail shops, if you search for RESIN on the web. If you would like to come shop in person at our Petaluma warehouse, we can arrange a private appointment.
Please contact us in advance for an appointment by calling (707)-781-0808, or email at info@naturaltouchbeads.com.  You can also click on the Show Schedule page to see where we'll be showing our products near you.

I am new to RESIN BEADS and would like to start with a sampling what do you recommend?
We offer Rainbow Strands in most of our shapes. They are prestrung with a wide assortment of colors, so you can get a good idea what the colors are and how the shape looks. We also offer mixes of smaller to medium beads and large beads. See our Assortment packs on the Resin Bead Catalog page.
Check our update sales for further offers.

How many beads come on a strand and how many of each color are on the Rainbow strands?
If you click on a bead shape, the # of approximate beads will be listed. Depending on the size of the bead, you will get 1-5 pieces of each color in the Rainbow strands.

Do you sell to Distributors or offer larger quantity discounts?
Yes to qualified wholesale buyers, please contact us directly for inquiries and see our "Wholesale page".

Sometimes at your shows, you sell 2nd's or close outs, can we buy them online?
Yes we are going to be offering 2nd's in the near future. Many of our 2nds barely have anything noticeably wrong them and work out fine for our customers at a fraction of the original cost. We will also be featuring sales from time to time withmarked down strands. Check our SALES & SPECIALS page for these items and more.

Do you have a printed catalog?
We have an online catalog only at this time. We do not have a printed catalog.

Can I place my order over the phone or fax it or mail it in?
Absolutely, you can order either way you wish. However, if you set up a user profile online we will have all of your information stored and might be able to process your order more quickly.
If you plan to order over the phone, please have the item codes written down for easy ordering. Thank you.

Do you ship outside the U.S. and what shipping services do you use?
Yes, we ship internationally. We ship via the US Postal Service, Priority Mail, as it is the most economical & efficient way for our customers.
UPS & FED EX are available upon request.
We add the shipping and insurance fees to your order subtotal.
Please do not ask us to alter any custom forms.

How do you ship in the U.S. & what are the rates?
We ship priority mail via the US Postal service. UPS & FED EX are available by special request.
The charges are determined by weight and insurance and added to your subtotal, which is then charged to your pre-authorization,before shipping your package.
  Why doesn't the wholesale discount show on my order?
Our shopping cart is not set up to calculate discounts at this time. When you place an order, the charges are only pre-authorized. Once we pack your order, we take off the appropriate discounts, add the shipping and then process your charge.
 
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