Please note: Our credit card processing system will be closed for upgrades on
Wednesday February 24, 2010 from 2:45 PM PST to approximately 4:00 PM.

If you would like to place an order during this timeframe, please check the phone
method for payment, and we will call you to process your order.

We apologize for any inconvenience.
  SEPTEMBER
    SALES


                                              
                                                 
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Terms & Conditions

Wholesale Info - Please see our Wholesale page -->

POLICIES

Pricing

Natural Touch Beads welcomes both retail and wholesale orders. The prices shown for resin beads are retail. We offer wholesale pricing to businesses who supply us with a copy of their resale number/business license, either email to:ntbeads@gmail.com or send  to Natural Touch Beads, PO Box 2713, Petaluma, CA 94953.

 

We are pleased to accept orders of any size, however if your order totals less than $25, a $5 service fee will be applied.
Prices are subject to change without notice.

Packaging

Resin beads are generally sold by the strand or individually. Product information in the shopping cart shows the number of beads in each strand. Click on the bead and color you are interested in, and the # of beads will show that come with that particular item. Occasionally, we will offer mixed bags of loose beads, half strands, 2nd's and discounted sales items. Please check our Sales and Specials page frequently to see what's available.

Product Variation

Natural Touch Resin Beads are hand-crafted by cottage industry in Indonesia. Like any artisanal product, the beads are subject to slight variations in color, size and finish. The number given for beads per strand is approximate because the beads are hand-counted and hand-strung. These variations are beyond our control and only add to the quality, value, charm and versatility of the product.

Because of the resolution of most computer screens, colors may appear slightly different than they are in real life, and we have attempted to compensate with descriptive color names. If you have any questions about a specific color and its tone or cast, we welcome your inquiry. We often stock colors, sizes, and shapes not shown in our catalog, in limited supply or to test market interest; if you're looking for a particular color or shape and don't see it on the site, please ask! If you have colors in your jewelry or clothing lines which you are interested in matching up to our resin colors, you may send us samples or swatches.

Payment and Shipping

We accept Mastercard, Visa, AMEX & Discover Card, as well as money orders, personal or company checks to pre-pay your order. No CODs please. There is a $25 charge for checks returned by your bank for any reason. 

California residents who are purchasing at retail or who do not submit resale number information will be charged sales tax of 9%.
Our standard method of shipping with in the U.S. and territories and International orders are sent Priority Mail via the United States Post Office.  Flat Rate priority is used when  it is more cost effective.
Once your order is packaged and weighed, actual shipping costs and a nominal handling fee are added to your pre-authorized charge. Your invoice and credit card receipt (if applicable) are sent inside the box..

Returns and Exchanges

Your satisfaction is important to us. If for any reason you are not satisfied with your order, the items may be returned up to 14 days from our invoice ship date. Items returned after 14 days may be subject to a 20% restocking fee. Items are not returnable after 30 days.
Items may be returned for a full refund , exchange or credit , minus any shipping or handling charges. Merchandise must be in its original condition and packaging. Please include a copy of your invoice, highlighting the items being returned. We do not accept returns outside of the US and Canada.
Sale items and special orders are final. Credit may be redeemed up to 30 days from the invoice date. We do not credit back credit cards. Credit may be issued back to the customer by check or merchandise credit.

Back Orders and Substitutions

If an item that you have ordered is currently out of stock, we will try to send a close substitute. We will notify you if a substitution has been made. If you do not wish for substitutions, please mention that in the comments section at the end of your order.
At this time we do not hold orders open. Please check back often to see if we have received the out of stock items.   Wholesale discounts are towards items in stock and shipped only.
 
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Credit Card Processing
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